Shipping & Delivery Policy
We deliver our cases two ways: instantly by email, or by post. This page explains what to expect from each.
1. Digital cases — delivered by email
When you buy a digital case, we email it to the address you gave at checkout.
- Delivery time: normally within a few hours, and always within 24 hours of your payment clearing.
- What arrives: a watermarked PDF of the complete case, plus a link to the answer-key page.
- Cost: free. There is no delivery charge on digital orders.
- Where: anywhere in the world.
Each file is prepared and watermarked for the individual buyer, which is why delivery is not instantaneous. If nothing has arrived within 24 hours, check your spam and promotions folders first, then email us and we will resend it straight away.
Please double-check your email address at checkout. We cannot deliver to an address that does not exist, and we have no way of knowing you mistyped it.
2. Printed kits — delivered by courier
Printed kits are made to order, not held in stock. Each one is printed, assembled and packed by hand after your order comes in.
- Dispatch time: 3–5 working days from the date your payment clears.
- Delivery time: 5–10 working days after dispatch, depending on your location.
- Where we ship: printed kits are currently available within Karnataka only, while we are a new and very small operation. If you are outside Karnataka, the digital edition is available to you anywhere in the world, and we will open printed delivery more widely soon.
- Payment: prepaid orders only. We do not offer cash on delivery.
3. Delivery charges
Delivery charges, if any, are shown clearly at checkout before you pay. There are no hidden charges added afterwards.
4. Tracking your order
When your kit is dispatched we will email you the courier name and a tracking number. If you have not received a dispatch email within the time stated above, write to us and we will tell you exactly where your order is.
5. Delays
Once a kit is with the courier, delivery time is in their hands. Deliveries can run late because of weather, strikes, public holidays, regional restrictions or incorrect addresses. We will help you chase anything that is stuck, but we cannot control courier timelines and we are not able to compensate for a late delivery.
If tracking shows no movement for several days, contact us and we will raise it with the courier on your behalf.
6. Getting the address right
Please give a complete address with a PIN code and a phone number the courier can reach. If a delivery fails because the address was wrong or incomplete, or because nobody was available after repeated attempts, we may have to charge you again to resend it.
7. Damaged or missing deliveries
If your kit arrives damaged, or does not arrive at all, we will replace or refund it. The details are in our Refund & Cancellation Policy.
8. Questions
Anything at all about a delivery — email info@blackravenmysteries.com or call +91 81061 27288. We reply within 2 working days.